Frequently
Asked Questions
What are
your hours of operation?
How
late can I call, fax or email my order for same day shipping?
Can I add onto my order during the
day?
When can I pick-up my order in person?
How do I place my order?
What information will help to expedite
my ordering experience?
How will my order ship?
When will my order ship?
Do you accept credit card payments?
Do you have open terms available?
Can I request C.O.D. delivery of
my order?
When are finance charges applicable?
Can anyone order from your company?
Do you comply with the USA Patriot
Act
Anti Money Laundering Provisions?
Do you guarantee
the quality of the products you sell?
Can I return
items that I don’t need?
What are your hours
of operation?
R•Findings is open to serve
you
January 1st through November 30th
Monday through Friday, 8:30 a.m. EST - 6 p.m. EST and
December 1st through December 23rd
Monday through Friday, 8:30 a.m. EST – 6:30 p.m.
EST
How late can I call, fax
or email my order for same day shipping?
All orders received via phone, fax
or email by 5:00 p.m. EST will be shipped same day. Orders
placed December 1st through the 23rd will ship same day when received
by 6:00 p.m. EST.
Can I add onto my order
during the day?
You can add-on to your order throughout
the day until 4:00 p.m. EST. All add-on orders placed by 4:00
p.m. will be combined with your previous order(s) and shipped
in one package allowing you to minimize your shipping costs. Orders
placed after 4:00 p.m. EST will ship separately.
This service is available all year long, even during the month
of December. During December the cutt-off is extended to 5:00 p.m. EST.
When can I pick-up my
order in person?
Our will call window
is open daily from 10:00 a.m. EST – 4:00 p.m. EST
How do I place
my order?
You can call our toll-free number
and place your order by phone -1-800-422-7624 or you can complete
your order on paper (or use our free order pads) and fax it to
us using our 24 hour fax line – 1-888-243-5484 or you can
use our on-line order form.
Note: You must first
register for your personal PIN to access this service. www.rfindings.com
What information will help to expedite my ordering experience?
To place an order you will need the
following information:
• Your customer account number
• Your company name
• Your shipping preference (e.g. morning or afternoon delivery,
Saturday delivery etc.)
• Our product number*
• Quantity
*Our product number consists of three elements. The Series or
Style, the Size (when required the size is shown in the first
column of the product table) and the Metal. We can assist you
with this information at any time.
How will my order ship?
Your order will be sent via FedEx
using either Next Day Priority (AM delivery by 10:30 a.m.) or
Next Day Standard (PM delivery by 3:30 p.m.) depending on your needs. FedEx 2nd Day Air and Ground are other
shipping alternatives.
When will my order ship?
All items shown in our catalog are
available for immediate shipment. Typically your order will ship
the day your order is placed unless it was received after our
normal cut-off time.
Keep in mind, as in any business, out of stock situations may
occur. While we pride ourselves in an excellent fill rate; if
we cannot ship your order complete, we will call you when the
open items are available to give you the opportunity to add-on
to your back-order. This allows you to optimize
your shipping expense.
Do you accept credit card payments?
Yes, we accept Visa, MasterCard and
Discover for your convenience in paying for individual
invoices or your entire account balance.
Do you have open terms available?
Yes, Net 30 terms are available for
pre-authorized accounts. Credit history and trade
references will be verified to determine if open terms can be
extended.
Can I request C.O.D. delivery of my order?
Yes, C.O.D. is an option available to all customers. However,
some accounts may be required to provide a secured form of payment
(bank check or money order). You will be notified what forms of
payment are permitted at the time your account is established.
When are finance charges applicable?
Finance charges accrue if you are
delinquent by more than 15 days (45 days from date
of invoice). The rate is 1.5%.
Can anyone order from your company?
No, we are wholesale distributors
selling exclusively to professionals in the jewelry retail,
repair, manufacturing or design trades.
Do you comply with the USA Patriot Act Anti Money Laundering Provisions?
Yes, R•Findings takes their responsibility in ensuring that
money laundering and criminal activities are kept in check. We
have an Anti-Money Laundering program that fully complies with its legal obligations and our program
addresses each element under the law.
Do you guarantee the quality of the products you sell?
Yes, we want our customers to be
completely satisfied with their purchase. If for any reason you
are not satisfied with your purchase of regular stock merchandise,
we will accept the unaltered item for return within 30 days of
your invoice date. If you receive damaged or defective merchandise
you must contact us no later than 2 days from your date of receipt.
We will send you a replacement piece when ever necessary along
with an RMA (Return Merchandise Authorization) Call Tag for return
shipping. You must call us in advance of returning any damaged
or defective merchandise.
Can I return items that I don’t need?
Yes, you can return regular stock
merchandise that you ordered and cannot use for full credit if
they are unaltered and returned within 30 days from the date of
invoice. If you need to return items and more than 30 days has
lapsed since the date of invoice, you need to call us for an RMA
(Return Merchandise Authorization) number. In these cases a 15%
restocking fee will be charged.
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