Frequently Asked Questions

What are your hours of operation?

How late can I call, fax or email my order for same-day shipping?

Can I add onto my order during the day?

When can I pick up my order in person?

How do I place my order?

What information will help to expedite my ordering experience?

How will my order ship?

When will my order ship?

Do you accept credit card payments?

Do you have open terms available?

Can I request C.O.D. delivery of my order?

When are finance charges applicable?

Can anyone order from your company?

Do you comply with the USA Patriot Act
Anti Money Laundering Provisions?

Do you guarantee the quality of the products you sell?

Can I return items that I don’t need?

What are your hours of operation?
R•Findings is open to serve you
December 28, 2009 through November 26, 2010
Monday through Friday, 8:30 a.m. EST - 6 p.m. EST and
November 30, 2010 through December 23, 2010
Monday through Friday, 10:30 a.m. EST – 6:30 p.m. EST

How late can I call, fax or email my order for same day shipping?
All orders received via phone, fax or email by 5:00 p.m. EST will be shipped same day. Orders placed November 29th through December 23rd will ship same day when received by 6:00 p.m. EST.

Can I add onto my order during the day?
You can add-on to your order throughout the day until 4:00 p.m. EST. All add-on orders placed by 4:00 p.m. will be combined with your previous order(s) and shipped in one package, allowing you to minimize your shipping costs. Orders placed after 4:00 p.m. EST will ship separately on the following business day. This service is available all year long, but the cut-off is extended to 5:00 p.m. EST during the month of December.

Can I pick-up my order in person?
For the convenience of local customers, our Will-Call window is open Mon-Fri from 10:00 a.m. – 4:00 p.m. EST

How do I place my order?
You may place your order by phone by calling toll-free 1-800-422-7624, or you may write your order on your company letterhead or on our free order pads and fax it to us using our 24-hour toll-free fax line – 1-888-243-5484. You may also use our on-line order form.

Note: You must first register for your personal PIN to access the on-line ordering service.

What information do I need to place my order?
To place an order you will need the following information:
• Your customer account number
• Your company name
• Your shipping preference (e.g.: AM or PM delivery, Saturday delivery, etc.)
• Our product number*
• Quantity
*Our product number consists of three elements. The series or style, the size (when required the size is shown in the first column of the product table) and the metal. We can assist you with this information at any time.

How will my order ship?
Your order will be shipped via FedEx. You can choose Next Day Priority (AM delivery by 10:30 a.m.), Next Day Standard (PM delivery by 3:30 p.m.), 2-Day Air or 3-Day Express Air.

When will my order ship?
All items shown in our catalog are available for immediate shipment. Typically your order will ship the day your order is placed unless it was received after our normal cut-off time.

Keep in mind, as in any business, out-of-stock situations may occur. While we pride ourselves in an excellent fill rate, if we cannot ship your order complete we will call you when the open items are available to give you the opportunity to add-on to your back-order. This allows you to optimize your shipping expense.

Do you accept credit card payments?
We accept Visa, MasterCard and Discover for your convenience in paying for individual invoices or your entire account balance.

Do you have open terms available?
Net 30 terms are available for pre-authorized accounts. Credit history and trade references will be verified to determine if open terms can be extended.

Can I request C.O.D. delivery of my order?
C.O.D. is an option available to all customers. However, some accounts may be required to provide a secured form of payment (bank check or money order). You will be notified what forms of payment are permitted at the time your account is established.

When are finance charges applicable?
Finance charges accrue if you are delinquent by more than 15 days (45 days from date of invoice). The rate is 1.5%.

Can anyone order from your company?
No. We are wholesale distributors selling exclusively to professionals in the jewelry retail, repair, manufacturing or design trades.

Do you comply with the USA Patriot Act Anti Money Laundering Provisions?
R•Findings takes their responsibility in ensuring that money laundering and criminal activities are kept in check. We have an Anti-Money Laundering program that fully complies with its legal obligations and our program addresses each element under the law.

Do you guarantee the quality of the products you sell?
Yes! We want our customers to be completely satisfied with their purchase. If for any reason you are not satisfied with your purchase of regular stock merchandise, we will accept the unaltered item for return within 30 days of your invoice date. If you receive damaged or defective merchandise you must contact us no later than 2 days from your date of receipt. We will send you a replacement piece whenever necessary, along with an Return Merchandise Authorization (RMA) Call Tag for return shipping. You must call us in advance of returning any damaged or defective merchandise.

Can I return items that I don’t need?
You may return regular stock merchandise that you ordered and cannot use for full credit if they are unaltered and returned within 30 days from the date of invoice. If you need to return items after more than 30 days has lapsed since the date of invoice, you need to call us for an RMA number. In these cases a 15% restocking fee will be charged. Special order merchandise cannot be returned unless defective.